Return Policy

Here at Mr rugs we want to see you satisfied with any purchase made.

 

If for any reason you are not 100% satisfied with your purchase, you can exchange your rug for another, or opt for a credit note or refund to the value of the product purchase minus any shipping costs incurred.

Rugs must be returned within 14 days of delivery, in original wrapping, undamaged, and must have no evidence of use.

What to do next – simply contact us with your intention to return the rug and we can provide you with the return delivery details and associated costs. Shipping and restocking costs vary depending on dimensions, weight and location and will be provided to you when the return is being processed.

Once we have received the product back in store, one of our staff members will have a look over it to ensure it is returned undamaged.

Please allow 3-5 business days for a refund to be processed as this will allow time for us to inspect the rug.